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Let’s meet at this year’s Digital CX 2020 Congress

Helen is a project manager and businesswoman who believes true success is founded on people first. Experienced in establishing and leading programmes of work as well as directing operational practices and delivery, she has sixteen years’ experience in multi-faceted project- and program management, business analysis and management consulting, thereafter having established and directed a group […]

Helen is a project manager and businesswoman who believes true success is founded on people first. Experienced in establishing and leading programmes of work as well as directing operational practices and delivery, she has sixteen years’ experience in multi-faceted project- and program management, business analysis and management consulting, thereafter having established and directed a group of professional services businesses for over a decade.

Her newest venture is a practice bringing together a variety of disciplines focused on enhancing organisational vitality through people and practices in the face of massive changes now disrupting businesses on all fronts, although she continues to offer professional resourcing in selected business and IT skill sets. She is a confirmed speaker at the Digital CX 2020 Congress,  11 – 12 February 2020, Park Inn Sandton, Johannesburg

Confirmed speakers for Digital CX 2020 congress

  • Eli D Goldstein, Founder and managing partner of Customaline (Proprietary) Ltd,
  • Paul Morgan, Business Unit Lead for Data, Planning, and Analytics at Altron Karabina
  • Irma Karsten, Digital Strategist & Social Media Trainer The Training Group
  • Darryl Marcus, Chief Executive Officer: SmartMessaging.AI
  • Matalane Ngobeni, Manager of Digital and New Media: Brand South Africa
  • Eloise Boezak, Head of Customer Experience: African Bank
  • Gerrit de Villiers, Presales Manager INOVO
  • Deborah Aspoas, Customer Experience Savant & Business Process Re-Engineer Visionary

View more speakers

Key topics at this digital CX 2020 congress include:

  • Effective usage of AI and other emerging technologies to enhance customer experience
  • Digital Experience Platforms (DXP): How they can help your organisation take a step in the right direction when planning your digital transformation
  • Enhancing Customer Experience through Digitalization
  • Digitization of contact centers
  • Customer & Data Analytics
  • Leverage AI and real-time capabilities in CRM and self-service for improved business outcomes.
  • Having CX as Part of your Organization Core Strategy differentiator amid
  • Digitization of Contact Center: Selecting the right partners
  • Artificial Intelligence and Robotics: the future of Call Centers
  • Developing Effective Metrics to Measure CX Improvements Accurately within your Organisation
  • Does your Data & analytics contribute to CX and eventually your bottom line?
  • Transforming customer service to resolve queries faster and more cost-effectively

Download Agenda

How to Participate:

Join as an attendee: Get to know already implemented Customer Experience Digital solutions from world market leaders, meet like-minded people and discuss opportunities, limits and risks with the experts on site. As a beacon event, the conference shows the current state of the industry in South Africa on the subject of AI and Digital Transformation

Join as a speaker: Showcase your thought-leadership. Share your insights and experience. Shape solutions to critical business challenges.

Join us as an exhibitor: Reinforce your position as a leading provider of technology solutions. For those looking for maximum exposure, our sponsorship packages offer a great opportunity to showcase your brand, speak and present your solutions to a select audience. Packages are available for all budgets, but spots are limited.

For more information about this conference, visit: Digital CX 2020 Congress

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