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The COVID-19 pandemic threw down the gauntlet for customer contact leaders, urging them to modernize their operations and increase agility. It was a reminder...
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Egypt turns to AI to deliver COVID-19 diagnosis service to People of Determination
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Mukuru rewards loyal customers with shopping discounts valued at R500
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Teraco welcomes Routed as a local cloud provider on Africa Cloud Exchange
Africa’s leading money transfer and remittances provider Mukuru is launching a shopping discount initiative in which every SA-based Mukuru customer sending money home will...
Digital marketers today are faced with a unique challenge: tell a creative, compelling brand story while simultaneously fitting it to a formula that ensures...
In 2020, connecting with stakeholders whether it’s for B2C or B2B is more important than ever before. Investing in high level customer service infrastructure...
Companies across industries are exploring and implementing artificial intelligence (AI) projects, from big data to robotics, to automate business processes, improve customer experience, and innovate product...
The fifth-generation mobile network, also known as 5G, is the latest technology standard for mobile networks and the successor of 4G or LTE. This...
2019 saw cybersecurity as a massive issue, both for the technology industry and the general public. Between ransomware attacks, credit card fraud, and a...
More than 500 million people use the Google voice assistant — found on Android phones and other Google devices like smart speakers — each month. This...
On July 23, Garmin fell victim to a crypto-ransomware attack that forced the company’s most popular services offline for three days while its internal network and...
Earlier this month, vivo launched two new devices in its Y-series – the Y12 and Y30. Now, these smartphones are officially available to the...
Snap question for CEOs and decision-makers: What is the lifetime value of your average customer? Do you have this figure, in Rands and cents,...
The COVID-19 pandemic threw down the gauntlet for customer contact leaders, urging them to modernize their operations and increase agility. It was a reminder...
Vodacom and Alipay have partnered to create a super app that’ll allow South African consumers to manage their entire lives and business through their...
Multi-cloud adoption fuels growth and importance of cloud exchanges Vendor-neutral data centre, Teraco, has welcomed Routed, a cloud infrastructure provider and VMware Cloud Verified partner, as a local...
While globally, 80% of organisations are predicted to migrate toward cloud , hosting and colocation services by 2025, Sean Hackett, managing director, The Tech Company,...
Retail sector investment into mobile apps and platforms has been accelerated by the global pandemic. There can be no doubt that the next era...
Egypt’s Ministry of Communications & Information Technology (MCIT) has joined forces with United Nations Development Programme (UNDP) and Avaya to extend the capabilities of...
Web application attacks are on the rise, and now account for 66 percent of all cyber threats seen in the region, according to the 2020...